Returns & Refunds Policy

At Parthenon Foods, we strive to ensure your gourmet imports arrive in perfect condition; however, due to the perishable nature of food items, returns are generally restricted to damaged or incorrect shipments. Please inspect your order upon arrival and contact us within 48 hours to resolve any issues regarding your specialty items.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check all items for damage, expiration, or shipping errors to ensure they meet our quality standards.

• 2.
  Contact Support

  Email our customer service team within 48 hours of receipt with your order number and clear photos of any damaged products or packaging.

• 3.
  Verification Process

  Our team will review your claim and photos to determine eligibility for a replacement, store credit, or refund based on the specific issue.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or dispatch a replacement shipment at no additional cost to you.